Privacy Policy VR7 — Our Commitment
for Your Personal Data Protection

VR7 ("we", "Platform") respects the privacy rights of every user on the vr7.pw platform. This Privacy Policy is provided to transparently explain how we handle your personal information — from the point of collection through to storage and deletion.

This policy applies to all VR7 platform users, including unregistered visitors, registered members, and VR7 mobile app users. By accessing or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.

• This policy applies to the vr7.pw website and the VR7 mobile app for Android and iOS.
• We comply with applicable personal data protection laws and uphold internationally recognised data protection principles.
• Any privacy-related enquiries can be directed to our support team via 24/7 live chat.

VR7 only collects data that is strictly necessary to provide platform services safely and effectively. We do not collect excessive data or data that is irrelevant to platform operations.

Data you provide directly:

• Full name, date of birth and identification card number during registration and KYC verification.
• Email address and phone number for communication and account verification purposes.
• Financial information including bank account or e-wallet numbers for processing deposits and withdrawals.
• Identity verification documents such as copies of your national ID or passport for the KYC process.
• Residential address information for compliance and verification purposes.

Data collected automatically:

• Your IP address, browser type, and device information used to access the platform.
• Platform activity data such as login records, game history, and financial transactions.
• Cookie data and similar tracking technologies to enhance the user experience.
• General location information based on IP address for security and compliance purposes.

Every piece of data we collect has a clear and legitimate purpose. vr7 does not use your data for any purpose outside the scope stated below without obtaining your consent first.

• Account management: To create, manage and verify your account on the vr7 platform.
• Transaction processing: To process deposits, withdrawals and all financial transactions securely and accurately.
• Platform security: To identify, prevent and investigate any fraudulent activity, multi-account usage or other security threats.
• Legal compliance: To fulfil our legal obligations including anti-money laundering (AML) and KYC requirements.
• Service communications: To send important notifications relating to your account, transactions, promotions and platform updates.
• Platform improvement: To analyse usage patterns and improve the overall user experience.
• Customer support: To assist you with any enquiries, complaints or technical issues you encounter.

VR7 does not sell your personal information to any third party. However, in certain limited situations, we may need to share data with the following parties:

• Payment service providers: Financial data required to process deposits and withdrawals is shared with our payment gateways — all parties are bound by strict data protection agreements.
• Statutory authorities: We may be required to disclose certain information to authorities if required by law, court order, or official investigation.
• Technology providers: Companies that provide the technical infrastructure for our platform, subject to binding confidentiality agreements.
• Identity verification services: Third-party KYC service providers that assist us in verifying user identities — all data is transmitted through secure encrypted channels.

VR7 continuously invests in security infrastructure to ensure your personal data is always protected against internal and external threats. Security is not merely a feature — it is the foundation of the trust you place in us.

• 256-bit SSL encryption protects all data transmitted between your device and vr7 servers.
• Passwords are stored in hashed form using industry-recognised algorithms — no one at VR7 can read your password in its original form.
• Two-factor authentication (2FA) is available for all accounts as an additional layer of security.
• A 24/7 monitoring system detects and responds to any suspicious activity in real time.
• Internal access to users' personal data is restricted to authorised personnel and closely monitored.
• Regular security testing and audits are conducted to identify and address any system vulnerabilities.

The vr7 platform uses cookies and similar technologies to enhance the user experience, ensure smooth platform functionality and understand usage patterns in aggregate.

Types of cookies we use:

• Essential cookies: Required for core platform operations such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Collects information on how users interact with the platform to help us improve the overall experience.
• Functional cookies: Stores user preferences such as language, currency and display settings for your convenience.
• Analytics cookies: Helps us understand platform traffic in aggregate and anonymised form for product improvement purposes.

You can manage cookie settings through your browser. However, disabling essential cookies may prevent certain platform features from functioning properly.

VR7 respects and upholds your rights regarding personal data. As a user of our platform, you have the following rights, which you may exercise at any time:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data ("right to be forgotten"), subject to our legal obligations.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: You may request that we restrict the processing of your data under certain circumstances provided by law.
• Right to Portability: You have the right to receive the data you provided in a structured, machine-readable format.

As a responsible online entertainment platform, vr7 adheres to strict Know Your Customer (KYC) procedures. This process is a legal requirement to prevent money laundering and ensure the safety of all users.

• Submitted KYC documents are stored in an encrypted system and accessible only to authorised compliance personnel.
• All identity verification documents are processed through a secure system and are not stored in a publicly readable format.
• Your registered bank account and e-wallet details are used solely for processing deposits and withdrawals.
• VR7 does not store full credit or debit card details — all card information is processed through PCI-DSS certified third-party payment gateways.

VR7 does not retain your personal data longer than necessary. Retention periods depend on the type of data and the relevant legal or operational requirements.

• Active account data is retained for the duration your account remains active and for a specified period following account closure.
• Financial transaction records are retained for at least as long as required by applicable anti-money laundering and tax legislation.
• KYC documents are retained in accordance with applicable legal requirements — typically between 5 and 7 years.
• Activity and security log data is retained for a limited period for fraud detection and platform security purposes.
• Upon expiry of the retention period, your data will be securely deleted or anonymised.

VR7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any amendments will take effect upon being published on the platform with an updated revision date.

• For significant amendments, we will send a notification to all registered members via email or in-platform notification.
• Continued use of the platform after any amendments take effect constitutes your acceptance of the latest version of the Privacy Policy.
• We encourage you to review this Privacy Policy from time to time to stay up to date.

For any questions, concerns, or requests regarding your privacy and personal data, please contact the vr7 customer support team via live chat, available 24 hours a day, 7 days a week. We are committed to responding to all privacy inquiries within a reasonable timeframe.